Order, Shipping, Satisfaction Guarantee, and Refund Questions

 

Do you offer free shipping?

Yes! Shipping in the U.S is FREE! 

We ship via USPS. At the moment we do not offer expedited shipping.

Where do you ship?

We ship to the United States only. We hope to ship to more countries soon!

What is your return policy?

Airthreads custom made-to-order is shutting down. All orders and shirts on sale since Jan 19,2026 are FINAL SALE.

Orders placed on or after Jan 19, 2026 are Final Sale and not eligeble for any returns for refunds or exchanges.

Orders placed before Jan 19, 2026 are eligible for a refund on up to 2 shirts per customer on the customers 1st order within 60 days of the order. 

What is your exchange/remake policy?

Airthreads custom made-to-order is shutting down. All orders and shirts on sale since Jan 19,2026 are FINAL SALE.

Orders placed on or after Jan 19, 2026 are Final Sale and not eligible for any returns for refunds or exchanges.

Orders placed before Jan 19, 2026 are eligible for a refund on upto 2 shirts per customer on the customers 1st order within 60 days of the order.

2-Shirt Refund Policy

Airthreads Satisfaction Guarantee

Airthreads custom made-to-order is shutting down. All orders and shirts on sale since Jan 19,2026 are FINAL SALE.

Orders placed from Jan 19, 2026 onward are Final Sale and not eligeble for any returns for refunds or exchanges.

For orders placed before Jan 19, 2026:

Our mission is to enable you to wear shirts you love with confidence. We stand behind our products and provide you the opportunity to return or remake a reasonable number of shirts you don’t love, free of charge.

As every shirt is custom-made just for you by independent artisan tailors, there are limits that we have outlined below.

• Every customer is entitled to 2 free remakes/exchanges or refunds on up to 1 shirt that is unworn & unwashed with original tags attached within 60 days of the order. This is to give you the opportunity to try a shirt for fit, fabric etc. and even try a free remake if you need some adjustments.
• After your 2nd shirt exchange or refund, we do not offer order modifications or cancellations (for shirts that have already gone into production), returns for refunds, or complimentary remakes. Once your order has moved into production, the costs of making the shirt to your custom size are already incurred as the tailor cuts the fabric and starts working on your shirt. To avoid unnecessary fees, we recommend buying 1 shirt first to ensure your satisfaction with the fit etc. Once your fit is in our system, every shirt will always be made to your unique fit. Every. Single. Time.
• To avoid charging you unnecessary fees (we hate doing that!), we put large orders of non-final sale items from 1st time new customers on-hold and send you 1 shirt first. This is so that you can experience your 1st shirt with peace of mind.
• After your 2nd shirt return or remake, e.g if you wish to have a 3rd shirt made in a different size, we kindly request that you gift or donate the shirt on your end and please place a new order for this shirt in the updated size you need. 
• If you paid for shipping, we cannot refund shipping charges.
• Final Sale - Any item that is designated as final sale is sold as is, and is not eligible for return, whether for exchange or remake or refund. Final sale items cannot be combined with any other deals or offers. Any product marked as "Final Sale" is excluded from our storewide policy of 2 free returns OR exchanges OR 4+ shirt hold policy
• If we shipped your items to the address you provided and they are returned to sender (us) because the address was incorrect, we cannot refund you your order. If you know you need a shipping address update before your item has shipped, simply email us at help@air-threads.com and we can update your order with the correct shipping address. Thanks so much!

Fast Shipping Final Sale Item Policy

• What are Fast shipping/Final Sale items? 

  At Airthreads, we set aside a limited quantity of fabric from select drops—just in case. This gives us the rare opportunity to offer a few ready-made shirts in specific sizes, available for immediate shipping and at special Final Sale pricing.

• Why Choose a Fast Shipping / Final Sale Item?

  • Ships Immediately: These shirts are pre-made and ready to ship, unlike our made-to-order pieces, which take 15–20 days to craft and deliver.
  • Discounted final sale pricing: If you'd like to try our product for fit, fabric etc. at a highly discounted price, try a fast shipping final sale shirt.
  • Limited Quantities: Available in only a few specific sizes—if you find your fit, consider it a lucky break.
  • Standard sizes: If your order has sizing like M/5.4-5.7 (A height range) this is standard sizing. It is not personalized to your measurements,

• Fast Shipping / Final Sale items are offered as-is and are not eligible for returns, remakes, or exchanges. Products marked "Final Sale" are excluded from our standard policy of 2 free returns or exchanges.

Product Questions

Why are Airthreads linen shirts so comfortable?

Linen has been a premium fabric through the ages - a favorite of the Egyptian pharaohs, medieval royalty and today's upper class. The reason for its popularity is simple - it's a lightweight, breathable fabric, with better moisture-wicking than even cotton. A fabric that is perfect for warm climate and hot summers

We use the finest, softest, perfectly woven European linen to create our shirts so that you can enjoy the perfect linen shirt . One that looks rich and lustrous and feels airy and comfortable. 

Can I machine wash my Airthreads linen shirts?

Yes! Airthreads linen shirts can be machine washed. We recommend the delicate, hand-wash or short cycle with a cold water wash and rinse. This will extend the life of the fabric if you hand-wash your linen clothing in cold water.

Our shirts are pre-washed so you have a perfect fit and don’t need to worry about color bleed or shrinking.

Can I dry my Airthreads linen shirts in a dryer?

Yes! Airthreads linen shirts can be tumble dried on a low temperature.

But do take care. We do not recommend using the dryer on high temperature.

What about the wrinkles?

Steam iron your Airthreads linen shirts while slightly damp for a crisp, sharp look. Alternately, skip ironing the shirt and embrace the wrinkle. Feel the freedom of an airy, wrinkled linen shirt! We suspect there may be no looking back.