• Orders placed on or after Jan 19, 2026 are Final Sale and not eligible for any returns for refunds or exchanges.

  Orders placed before Jan 19, 2026 are eligible for a refund on up to 2 shirts per customer on the customers 1st order per our pre-Jan 19 2026 policy outlined below: 

  Every customer is entitled to a full refund or exchange/remake on 2 unworn, unwashed shirts with original tags attached within 60 days.
• Please e-mail help@air-threads.com to start a return on eligible items.

• Airthreads Satisfaction Guarantee

  Our mission is to enable you to wear shirts you love with confidence. We stand behind our products and provide you the opportunity to return or remake a reasonable number of shirts you don’t love, free of charge.

  As every shirt is custom-made just for you by independent artisan tailors, there are limits that we have outlined below.

  • Every customer is entitled to 2 free remakes/exchanges or refunds on up to 1 shirt that is unworn & unwashed with original tags attached. This is to give you the opportunity to try a shirt for fit, fabric etc. and even try a free remake if you need some adjustments.
  • After your 2nd shirt exchange or refund, we do not offer order modifications or cancellations (for shirts that have already gone into production), returns for refunds, or complimentary remakes. Once your order has moved into production, the costs of making the shirt to your custom size are already incurred as the tailor cuts the fabric and starts working on your shirt. To avoid unnecessary fees, we recommend buying 1 shirt first to ensure your satisfaction with the fit etc. Once your fit is in our system, every shirt will always be made to your unique fit. Every. Single. Time.
  • To avoid charging you unnecessary fees (we hate doing that!), we put large orders from 1st time new customers on-hold and send you 1 shirt first. This is so that you can experience your 1st shirt with peace of mind.
  • After your 2nd shirt return or remake, e.g if you wish to have a 3rd shirt made in a different size, we kindly request that you gift or donate the shirt on your end and please place a new order for this shirt in the updated size you need. 
  • If you paid for shipping, we cannot refund shipping charges.
  • Final Sale - Any item that is designated as final sale is sold as is, and is not eligible for return, whether for exchange or remake or refund. Final sale items cannot be combined with any other deals or offers. Any product marked as "Final Sale" is excluded from our storewide policy of 2 free returns OR exchanges.
  • If we shipped your items to the address you provided and they are returned to sender (us) because the address was incorrect, we cannot refund you your order. If you know you need a shipping address update before your item has shipped, simply email us at help@air-threads.com and we can update your order with the correct shipping address. Thanks so much!

Fast Shipping Final Sale Item Policy

• What are Fast shipping/Final Sale items? 

  At Airthreads, we set aside a limited quantity of fabric from select drops—just in case. This gives us the rare opportunity to offer a few ready-made shirts in specific sizes, available for immediate shipping and at special Final Sale pricing.

• Why Choose a Fast Shipping / Final Sale Item?

  • Ships Immediately: These shirts are pre-made and ready to ship, unlike our made-to-order pieces, which take 15–20 days to craft and deliver.
  • Discounted final sale pricing: If you'd like to try our product for fit, fabric etc. at a highly discounted price, try a fast shipping final sale shirt.
  • Limited Quantities: Available in only a few specific sizes—if you find your fit, consider it a lucky break.
  • Great for Fit Testing: Want to try out multiple sizes before committing to a full-price custom order? This is a cost-effective way to do it.
  • Perfect if You Know Your Size: If you’ve shopped with us before and know your ideal fit, this is a quick and easy way to stock up—at a lower price.

• Fast Shipping / Final Sale items are offered as-is and are not eligible for returns, remakes, or exchanges. Products marked "Final Sale" are excluded from our standard policy of 2 free returns or exchanges.